FAQ & Policies

Similar to college class, your tuition pays for a class spot regardless of attendance. Therefore, we strongly urge students not to miss their scheduled class if at all possible. Make-ups are a privilege not a policy. Chalk, as a courtesy, will offer 1 make-up per 8 week block if the make-up is available and will not jeopardize the safety or integrity of a class. If our classes are full, a make-up class may not be available. All make-ups must be made during the current session you’ve registered for. You must contact the office to schedule your make-up. Refunds and Credits for missed classes are not available. Please notify the office if you know you will be missing as early as possible to allow someone else to schedule a make-up or trial class in your child’s spot.

In Addition Refunds and/or Credits for Dropped enrollment or simply Registering and not showing up are not available unless there is an extreme family emergency to be reviewed and approved by Chalk Management or an injury (not illness) not allowing the student to participate in classes, in which a Doctor’s note stating this is required. Credits issued, for any reason, are only valid for 6 months.. NO EXCEPTIONS.

• Chalk charges an annual registration fee of $50 per participant. Our family registration fee is $85 for the whole family.

• Open Play and some other specialty classes held at Chalk Gymnastics offer multi visit passes. These are shared within a family (all on one family account)
• Children under the age of 13 must have a guardian present during Open Gym. 
• Children over the age of 18 months must be registered into Open Gym
• Casual birthday parties during open play are not permitted. You may not bring cakes, treats etc and a large group of children to open play unannounced. There must be one adult present per four children under the age of 13.

• Chalk offers sibling discounts for kids in the same classes. If your child is registered in a class and has paid the annual registration fee, then the second child will receive a 10% discount on their class fee. 
• Our software constraints make this only possible when the children are in the EXACT SAME class (same time, same day, same class) and they must be registered at the same time, in the same checkout.
• We are sorry but there is no way to automate any other scenario and because our administrative staffing is limited and coupon codes are commonly used when not applicable, we do not allow exceptions to these parameters.

• Three year old Preschool classes are a one to six staff to participant ratio.
• Four – Five year old Preschool classes are a one to eight staff to participant ratio.

• Other recreational classes follow a one to ten ratio. 
• Adding a second instructor will be considered if there is a waiting list for the class.
• Advanced classes, Adult gym, Special events and Teen Tumble do not follow these ratios. 
• A class with 4 or less registered participants will be canceled or placed on hold until we meet the required 5 participants.

• Unless otherwise noted, Chalk will follow most of the Hood River School District Holiday and seasonal breaks. Please keep an eye on our announcement boards, calendars and special notes handed out in class for any schedule changes. 
• The schedule is determined in advance of the season (school year or summer) and priced according to the number of classes offered for that season. This means some months may have only three classes where other months have five classes. These ups and downs are accounted for and will balance themselves out over the course of the term.
• Chalk will typically follow the Hood River School District weather closures and delays. Notification of any closures for Open Play, events and classes will be posted on our Instagram and Facebook pages and communicated through Flash Alert. Please sign up for those accounts using the following links:
  https://www.facebook.com/chalkinc/
  https://www.instagram.com/chalk_inc/
• If you miss a class due to poor weather conditions, please inquire with the front desk if it qualifies for a scheduled make up. With the varying areas we serve, certain areas may have worse conditions and exceptions may apply. 
• Weather closure make-up classes can be made up via drop-ins to similar classes, being issued an open play pass, or scheduled make-up classes if we have a large volume of kids in need of make-up and no room in other classes. These classes cannot be refunded. If your child is unable to attend the make-up class, we will do our best to find a corresponding class that they can attend.

• We require a minimum of two weeks notice prior to the next billing cytle to remove a child from class and terminate their contract and billing. Because all of our bill cycles are on the first of the month, the deadline is the fifteenth of the month to terminate before the next billing cycle. Email chalkup@chalkinc.org to terminate.
• Fees are based on our school year and summer based program. Members can pre-pay for the semester or choose monthly autopay payments. We allow enrollment throughout the year in our program. The monthly fee is based on a percentage of the prepaid amount, and there is a slight discount on the pay in full option. Our monthly class fees are not based on the number of weeks in the month or the number of weeks that we have class in the month, it is based on a percentage of the overall semester. This calculation keeps costs fair for parents and minimizes our administrative time so that we can better serve our kids and parents in other ways.
• Pre-paid passes are non-refundable. You can ask to be transferred to a similar class within the same term where there is availability, with two weeks notice. We cannot refund prepaid passes of any kind, including those still being paid on installments. For maximum flexibility of turning payments off and on, choose monthly billing – this is your best bet for coming and going at your leisure. You’ll need to give us two weeks notice to get your billing turned off. Email chalkup@chalkinc.org to terminate.
• All monthly memberships are scheduled to bill on the first of the month. Beginning with Chalk classes mid-month will be pro-rated for the partial month until the next month begins for the monthly autopay options.
• The schedule is determined in advance of the season (school year or summer) and priced according to the number of classes offered for that season. This means some months may have only three classes where other months have five classes. These ups and downs are accounted for and will balance themselves out over the course of the term.
• Unfortunately our seasons rarely begin on the first of the month or end on the 31st of the month. Our pricing is reflective of the total number of classes in the term divided by the number of months of the terms. In other words, it all shakes out in the end.
• We understand that plans change and things come up. Due to our administrative bandwidth, we cannot honor transfers after the fact. Please let us know if you need to transfer a class credit to a different class at the desk before the class occurs. Missed classes and camps will not be refunded. Early/mid-month terminations will not be refunded. One make-up class is allowed per month, please see above Make Up Classes policy. TEXT HERE TO NOTIFY OF A PLANNED ABSENCE/MAKE-UP REQUEST: (888) 979-3626
• Week long summer camp deposits and drop-in camp payments are non refundable. Camp balance payments are due in full by 5/31 and are non-refundable.
• Pre-paid and installment based pay-in-full classes and camps are non refundable. If you choose to not attend pre-scheduled camps or classes, you may transfer to a similar offering during the same term, of the same type. Classes cannot be transferred to camps and vice versa. Missed camps and classes cannot be transferred to in-house credit for later use in later terms.